Frequently Asked Questions (FAQ)
HOW LONG IS THE RENTAL PERIOD?
The rental period varies.
Equipment rentals are 4 hours or 24 hours. If you decide you need it longer than you expected just notify us. Any equipment returned late will be charged for the time out you had it. We also have special weekend rates.
Party rentals vary depending on what type of event it is. This will be discussed at the time of reservation.
DOES THE EQUIPMENT NEED TO BE RETURNED CLEAN?
Yes, all equipment must be returned clean, and in the same condition in which you received it. The following are exceptions to this policy:
- China, Glassware, Flatware: All china, glassware, and flatware must be returned in the crates they were delivered in. Additional charges will apply if items are returned dirty. All equipment must be accounted for on pickup. Any item missing or broken will be charged to the customer. If you are unable to clean them you will be charged a fee which will be agreed upon when the items are delivered or picked up by the customer.
- Linens: Please allow the linens to air-dry before you bag them, this will help avoid mildew and other damages to the fabric. Please do not launder them. Replacement costs for linens will be charged if they are returned with wax, burns, ink, gum, or mildew.
WHEN DO I NEED TO MAKE A RESERVATION?
We suggest to our clients to make reservations as soon as possible. The more notice we have helps us guarantee we can accommodate your needs. To make a reservation you must pay 20% of the total invoice when the reservation is made. The balance must be paid in full 14 days in advance.
WHAT IS YOUR CHANGE POLICY?
Items can be added to your order, based upon availability, right up until the day of your event. However, we cannot reduce the quantity of your order within 5 days of your event. Special order or sub-rental items are non-refundable.
IS THERE A MINIMUM ORDER?
No, we have no minimum order. Feel free to come in and rent those one or two items you might need for your special occassion!
DO YOU DELIVER AND PICK UP?
Yes, we deliver and pick up. Delivery charges depend on your location. There will be a charge for breaking down chairs, tables, linens, dishes, etc. on all rental items.
CAN I PICK UP EQUIPMENT?
We offer our customers pick up six days a week. Our hours are 7:30am-5:00pm Monday, 8:00am-5:00pm Tuesday through Friday, and 7:30am-12:00pm Saturday. There are some items that are delivery only.
You must have blankets or something comparable to protect the party equipment and a large enough vehicle to transport it.
DO YOU OFFER EVENT SETUP AND BREAKDOWN?
We do offer setup and breakdown. Contact one of our rental specialists to get the current rates.
WHAT ARE YOUR PAYMENT POLICIES?
We accept cash, VISA, MasterCard, American Express, Discover, company and personal checks with proper ID.
DO I HAVE TO PAY FOR RENTALS THAT I DON'T USE?
Yes, we charge for all time out.